Update as at 9:30am AEST Wednesday 15 July 2015
UPDATE ON FLIGHTS BETWEEN AUSTRALIA AND DENPASAR (BALI)
The latest advice from our team of meteorologists and the Volcanic Ash Advisory Centre is that conditions in the vicinity of Denpasar Airport remain favourable for flying despite further eruptions at Mt Raung last night.
Additional flights have been scheduled today to ensure we can have guests on their way as soon as possible. A full list of flights is included below.
Given the ongoing volcanic eruption at Mt Raung, Virgin Australia has offered to waive all fare differences for guests who are booked to travel to Denpasar by 28 July 2015 and wish to switch their travel to one of 12 other island and coastal holiday destinations. Guests can learn more about this option by contacting the Guest Contact Centre on 13 67 89 (from Australia).
IMPORTANT INFORMATION FOR GUESTS IN DENPASAR (BALI):
Virgin Australia is advising guests currently in Bali not to travel to Denpasar Airport without a confirmed rebooked flight. Guests will be updated about their flight options via SMS.
Guests whose flights have been cancelled as a result of the volcanic activity will be able to change their booking to another date or alternative destination within 30 days without fee or receive a full travel credit by contacting our Guest Contact Centre on 13 67 89 (from Australia), 00 1803 061 2002* or +61 7 3295 2296 from other international locations.
*This number must be called from a fixed Indonesian landline with an International Direct Dialing facility – this number does not work on mobiles and payphones.
Virgin Australia services planned for today, Wednesday 15 July, subject to favourable conditions:
VA9568 PER-DPS 0730L (additional service; flight time changed)
VA9566 MEL-DPS 1000L (additional service; flight time changed)
VA49 MEL-DPS 1000L (flight time changed)
VA41 BNE-DPS 1005L
VA65 SYD-DPS 1135L
VA35 ADL-DPS 1610L
VA59 PER-DPS 1725L
VA9569 DPS-PER 1155L (additional service; flight time changed)
VA9567 DPS-MEL 1515 (additional service; flight time changed)
VA34 DPS-ADL 1510L (flight time changed)
VA9550 DPS-BNE 1550 (additional service)
VA60 DPS-PER 1555L
VA46 DPS-BNE 2110L
VA70 DPS-SYD 2210L
VA54 DPS-MEL 2210L